Our Commitment to Low Cost Shipping
We make every effort to keep our shipping charges as low as possible. We therefore offer Free or Flat Rate Shipping on most orders, with the following exceptions:
- Free and Flat Rate Shipping
Free and Flat Rate Shipping are only available for Oakworks, Earthlite, and Pisces Productions items that are shipped within the continental United States. You must contact us for a shipping quote for items from these manufacturers to be shipped outside the continental U.S.
- International Shipping
We cannot ship products from Oakworks, Earthlite, or Pisces internationally. Free and Flat Rate Shipping do not apply for any international order.
Oakworks, Earthlite, and Pisces products can only ship to a street address, not a PO Box. You are responsible for providing us with a safe delivery address for your order. If you need your order be shipped "signature required" to ensure its safety there may be an additional charge for that service.
Orders paid through PayPal must ship to the delivery address PayPal has for you. Certain PayPal orders are shipped "signature required."
Shipping terms are FOB Shipping Point. All products become the property of the buyer when they are shipped. The customer is responsible for all shipping expenses associated with a customer refused delivery (excluding damage related refusals) including, but not limited to, storage, rescheduling and other associated miscellaneous charges. Any additional charges will be charged to the customer.
Sales tax is collected for orders shipping to Arizona, California, Georgia, Illinois, Maryland, New Jersey, New York, Pennsylvania, and Wisconsin.
Speed of Shipping and Delivery
Products shipped from our own warehouse usually ship within 1 to 2 business days.
Oakworks, Earthlite, and Pisces products are drop-shipped by these manufacturers via ground delivery or common carrier. Many items from these manufacturers are assembled to order and it may take several days or weeks for your order to be completed and shipped. Portable Tables usually ship anywhere from 2 to 7 business days. Stationary Tables usally ship within 10 to 20 business days. Manufacturers may offer "rush" processing for an additional charge. Time from ship date to delivery varies based upon your location and may be impacted by adverse weather conditions. Oakworks products ship from PA, and Earthlite and Pisces products ship from CA. Air Freight and expedited services may be available at an additional charge.
Items marked “backordered” are not available for immediate shipment and may take over 30 days to ship.
If you absolutely must have an item by a certain date, please contact us so that we may advise you of its availability.
Shipping speeds on international orders cannot be guaranteed as your order may be held by customs or be subject to assorted regional difficulties.
We e-mail you with tracking information once an order is shipped. If you do not receive an item that tracking shows you should have received please contact us immediately by email at firstname.lastname@example.org, or call us at 201-650-0586.
Obtaining a Shipping Quote or other Delivery Information
If you need a shipping quote, or if you require inside delivery or additional delivery services, you may write to us at email@example.com, or call 201-650-0586 to talk to a representative. Please provide the shipping address and the exact items you want to order.