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Wellspring Trading maintains the highest level of customer satisfaction, however problems at times do occur. If you do have a problem with your order please follow the procedures below in order to obtain a refund, replacement or exchange.
Products Damaged or Lost in Transit
Please inspect your order as soon as it is received to verify that it is complete and undamaged. If you are missing products or there is damage, please retain the shipping containers and packaging for possible inspection. Failure to retain containers and packaging may result in our being unable to offer you a refund or exchange. You must notify us about shipment problems within seven (7) days of delivery at info@wellspringtrading.com. On shipments where you are required to sign the Bill of Lading you must inspect all items before signing.
Damaged and Defective Products
While we sell products of the highest quality we recognize that damages and defects occasionally are not caught during inspection. In such cases we will gladly refund, repair or replace the product. You must notify us of damages or defects at info@wellspringtrading.com within seven (7) days of delivery. Upon notification we will arrange for a Return Goods Authorization (RGA) and return instructions to be issued to you.
Massage Tables and Massage Chairs as well as certain massage equipment are covered by the individual manufacturers’ limited lifetime warranty and return policies. In order for us to assist you with a damaged or defective product, you must return the product within thirty (30) days of receipt. After thirty (30) days you must contact the manufacturer directly. Oakwork's stationary table Gurantee/Return policy does not cover freight back to Oakwork's factory.
New and Unused Merchandise (Unopened)
We urge you to contact us about what product is right for you if you are unsure of what you want or need. If you do purchase a product you find you do not want you may return it with some restrictions.
New and unused merchandise may be returned within 30 days of shipment for a refund of your purchase price less a 20% restocking fee. The shipping and handling costs we incurred to send the product to you (what it cost us to ship your item to you, not what you paid us for shipping) will also be deducted from your refund. It is your responsibility to arrange and pay for the safe return of the item in a new, undamaged condition. Returned merchandise must be in the original packaging, unused, and resalable as is. Special orders may not be returned.
Please contact us to obtain a RGA and instructions at info@wellspringtrading.com before returning any merchandise. Returns made without an RGA will not be accepted and will be sent back to you at your expense.
Non-Returnable Items
- DVDs and CDs are not returnable once opened.
- For sanitary reasons, all linens and table coverings (such as face
rest covers, fleece covers, table warmers, blankets, etc.) also cannot be returned once opened.
- Consumables (such as massage oils, essentials oils, creams, etc.) are not returnable.
All sales are final 30 days after merchandise has been received.
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