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Wellspring Trading is committed to providing the best customer service experience possible. We're happy to answer any questions you have regarding your order or any of the products we sell, and you'll find our contact information at the end of this page.

You will also find answers to common questions in the below FAQs, which we urge you to read before contacting us.

Frequently Asked Questions:

How do I place an order?
You can place an order on our website 24 hours a day, 7 days a week, or you may place an order by phone during our business hours (8:30am to 5:00pm EST Monday through Thursday,excluding holidays). Please be aware that when you place a phone order you are agreeing to our Shipping, Return and Privacy policies. Each of these policies can be read by clicking the link at the bottom of any page on our website.

Can I visit your store to purchase items directly?
Sorry, no. In order to maintain the lowest prices possible we do not have do not have a storefront property, and our warehouse is not open to the public. 

How long does it take to ship my item?
We work very hard to get your order to you as soon as possible, however some orders may take time to complete.

Products shipped from our warehouse (such as oils and creams, DVDs, and aromatherapy products) typically ship within 24-48 hours, excluding weekends and holidays.

Products from Oakworks, Earthlite and Pisces are drop-shipped from these manufacturers and usually ship within 3-15 business days, longer on rare occasions. These manufacturers don't maintain stock on most customizable items (such as tables and chairs), but instead assemble these products to order. How long it takes them to process, assemble and ship the order will therefore depend on their production schedule and workload.

When your order is shipped we send you an e-mail with tracking information. If your order is shipped in parts you will receive multiple notifications with tracking.

Please review our Shipping Policy page for more details.

I placed an order that was declined, however when I checked my statement it shows my credit card was charged. Why did you charge me?
We didn't. When you attempt to make a purchase and it's declined, your bank may put a temporary hold on your funds for that amount to ensure that you don't exceed your credit limit. This "hold" may look like a charge or a pending charge on your statement. We do not collect on declined orders, and the hold will drop off your statement within a couple of days. If you have questions please contact your bank.

Why didn't I receive a confirmation for the order I placed?
Confirmations are automatically sent from our system to the e-mail address you gave on your order when you place your order. If you don't see a confirmation please check your spam folder, particularly if you have a Yahoo or Hotmail account, as our order confirmations may have been erroneously placed there.  If you still cannot find a confirmation, please call us at 201-650-0586 or email us at info@wellspringtrading.com to confirm that the e-mail address we have for you is correct.  We are happy to resend confirmation emails at any time.

So how do I contact you?
You can call Customer Service at 201-650-0586 from 8:30am to 5:00pm EST Monday through Thursday (excluding holidays). If you reach voicemail, please leave us a message.  Our customers are very important to us and we'll get back to you as soon as possible.

If you would like to contact us though e-mail please use the following form. You should receive a reply within 1 business day.

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